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10 Important Questions to Ask HVAC Contractor

Cassie Pound, owner of Quality Heating, Cooling, Plumbing & Electric
Published by
Cassie Pound
February 20, 2023
10 Important Questions to Ask HVAC Contractor

When you need HVAC services, you want to know the contractor you choose is reliable, experienced, and is from the best company in your area. Some homeowners select the first person they find and receive poor quality work or more problems than before. Before deciding to work with a heating and cooling company for important services, consider these ten questions to ask an HVAC contractor.

Quality Heating, Cooling, & Plumbing provides Tulsa’s HVAC installation, replacement, and repair services. We have decades of experience with HVAC systems and want homeowners and businesses to enjoy top-quality heating, ventilation, and cooling systems in Tulsa, OK. Learn about the essential questions you should ask your contractor, then give our trusted team a call at (918) 212-0122.

1. What Services Does Your Business Offer?

The first thing to learn is which services a contractor offers. Some companies have a larger range of HVAC-related services and work with residential and commercial systems. Businesses might also have experience with indoor air quality inspections, ductwork, or other special services.

You want to work with a contractor that knows more than just the basics of an air conditioner. Contractors with a diverse listing of services may indicate their dedication to the industry and mastery of numerous services. You’ll get the best quality HVAC system with great energy efficiency when you work with them.

2. How Long Have You Been Providing HVAC Services?

It is excellent to work with a contractor who has worked in situations just like yours. They know the most common HVAC problems and their causes, along with the more rare and unusual cases. You’ll be more confident about your HVAC system’s operation, quality, lifespan, and energy efficiency.

Some businesses might just be starting out and have less experience, but this does not mean they offer poor-quality services. Before founding their own company, many contractors work for years alongside other contractors at various businesses. During this time, they gain experience and become very knowledgeable before deciding to form their own company.

3. May I See Your Contractor’s License?

HVAC contractors in Oklahoma must obtain their related licensing when performing services in a residential or commercial property. Their type of license indicates which services they can provide and what services were a part of their training. Seeing a contractor’s license shows their experience, education in the HVAC field, and legitimacy as a professional.

4. Do Your Technicians Have Any Certifications?

One of the best questions to ask an HVAC contractor is if they have any certifications. While gaining mechanical experience is different from traditional university education, HVAC experts should have some sort of licensing or certification from their journey. They should show proof of their experiences learning about air conditioning, heating systems, ventilation, or other cooling systems.

Contractors must spend a length of time working with HVAC systems and pass their educational requirements.

5. Is My Ductwork Suitable for a New HVAC System?

When replacing your existing HVAC system, you need to know that your ductwork is in great shape for a new one. Ductwork should not have any leaks or damage that will compromise the system’s function. Ductwork servicing may be necessary before installing a replacement HVAC system.

Some contractors have additional experience working ductwork and can clean, repair, inspect, or replace your air ducts. A dependable HVAC contractor will be able to help you throughout the entire process and ensure your entire system works flawlessly. In Tulsa, OK, Quality Heating, Cooling, & Plumbing can inspect your current system and recommend the best plan of action.

6. What Brands Do You Carry and Recommend?

Experienced contractors are sure to carry energy-efficient and trusted brands for your new AC unit. Brands with a high SEER rating (or seasonal energy efficiency ratio) have better efficiency and are some of the top choices. The minimal SEER rating is 14, but quality names like Lennox can have a rating of 14-26.

Businesses will compare brands, models, and price points with you until you find the right one. At Quality Heating, Cooling, & Plumbing, we carry trusted brands that commercial and residential properties love. You can count on us to make an excellent recommendation.

7. Do You Offer Maintenance Plans?

Maintenance plans are fantastic ways to keep your heating and cooling systems in great condition year-round. Contractors often give priority to their maintenance plan customers, offer cheaper service discounts, and tailor plans to specific client needs. You should ensure your maintenance plan is adaptable to your home or business and includes bi-annual inspections and tune-up appointments.

8. Where Can I Browse Your Customer Reviews?

Customer reviews of any established and reputable business should be easily accessible via Google reviews, Facebook, or Yelp. A company may also have a reviews page on their business for you to read. A simple online search for an HVAC business should provide an idea of their work.

Be wary of bot-written or sketchy reviews that may not be written by actual customers. Look for reviews where customers detail the services the business provided them and their overall experience. You can get an idea of the money-saving methods, quality of services, and customer service an HVAC company offers.

9. How Soon Are You Available?

HVAC emergencies can range from your air conditioner breaking down during a heatwave to a faulty furnace in a winter cold snap. When these issues strike, you can’t wait long for a contractor to arrive and diagnose the problem. Asking your contractor about their availability helps determine when you can resolve your HVAC issues and what to do in the meantime.

Extreme weather conditions, hot and cold, can be dangerous without a working HVAC system. Some contractors offer 24/7 availability to be accessible to their community during emergencies. Finding someone who can quickly help you is essential in serious weather, and your contractor should be able to assist you within 24 hours.

10. What Issues (If Any) Does My HVAC System Have?

A good contractor should thoroughly examine your unit and listen carefully to your concerns before offering a diagnosis. Providing a replacement recommendation without looking at your unit is concerning and atypical. Contractors learn the age, make, and model of your HVAC or heating unit and physically examine the system before determining the problem.

Credible HVAC contractors want to save you money on utility bills and services and have your system run in its best condition. They will also teach you troubleshooting techniques and maintenance steps to protect your system against breakdowns. Your chosen contractor should explain your system and situation in simple-to-understand terms, be friendly, and answer all of your questions.

Call Quality Heating, Cooling, & Plumbing for a Reliable HVAC Contractor in Tulsa, OK

When you need trustworthy, affordable, and excellent HVAC services in Oklahoma, Quality Heating, Cooling, & Plumbing is the best company to call. We operate in Tulsa and Glenpool, OK, and have a team of personable, knowledgeable, and dedicated employees that always care for our clients. We offer critical heating, cooling, and plumbing services and answer questions such as “How often should you service your HVAC system?

Now that you know ten of the most vital questions to ask an HVAC contractor, contact the company that checks all the boxes! Quality Heating, Cooling, & Plumbing lives up to our name and offers superior services to Tulsa residents. Our responsive team is always available when you need us, so call us at (918) 212-0122 to schedule services or for a free estimate.

Cassie Pound, owner of Quality Heating, Cooling, Plumbing & Electric
Published by
Cassie Pound

Cassie Pound is the Vice President of Quality Heating, Cooling, Plumbing & Electric with locations in Tulsa, Glenpool, and Bartlesville, Oklahoma.